Youth & Family Services Counseling
Effective 3/16/20, YFS will be significantly limiting in-office appointments and modifying its operating procedures and practices to ensure staff and client safety. The following policies and procedures will be in effect through April 7, 2020 and may be revised or extended as new direction and information is received.
Youth and Family Services: 510-574-2100 for general information
Client appointments: All client appointments, when possible, will be conducted via telemedicine (Phone or video sessions). If telemedicine is not suitable for clients or they are in a crisis situation an office appointment may still be scheduled, using social distancing protocols. Special consideration will be taken for play therapy so that only toys that can be easily and quickly disinfected will be used. Counselors will also conduct caregiver sessions over the phone or via video as needed. Due to the school closures, counselors will reach out to their school-based clients to offer these services to the clients they would typically see at school sites.
Crisis appointments: Our crisis counselors will be on duty Monday through Friday responding to crisis as needed, including the following:
Family relationship crisis: We are currently accepting referrals from Fremont or Newark Police Department for family relationship crisis. We will use measures to prevent community spread of Coronavirus Disease (COVID-19), which includes social distancing, use of handwashing and disinfectants. If the client or family members appear ill, we will recommend they seek medical attention/consultation.
Client crisis: For our clients on our caseload who are experiencing crisis, we will conduct a telemedicine session or a face to face session, using measures to prevent community spread of COVID 19, which includes social distancing, use of handwashing and disinfectants. If the client or family members appear ill, we will recommend they seek medical attention/consultation.