Youth & Family Services Counseling

Youth and Family Services (YFS) are significantly limiting in-office appointments and modifying its operating procedures and practices to ensure staff and client safety. The following policies and procedures are currently in effect and may be revised as new direction and information is received.

For more information, please contact Youth and Family Services at 510-574-2100.


Client appointments: All client appointments, when possible, will be conducted via telemedicine (Phone or video sessions).  If telemedicine is not suitable for clients or they are in a crisis situation an office appointment may still be scheduled, using physical distancing protocols.  Special consideration will be taken for play therapy so that only toys that can be easily and quickly disinfected will be used.  Counselors will also conduct caregiver sessions over the phone or via video as needed.  Due to the school closures, counselors will reach out to their school-based clients to offer these services to the clients they would typically see at school sites. 

Crisis appointments: Our crisis counselors will be on duty Monday through Friday responding to crisis as needed, including the following:

  • Family relationship crisis: We are currently accepting referrals from Fremont or Newark Police Department for family relationship crisis.  We will use measures to prevent community spread of Coronavirus Disease (COVID-19), which includes health screening questions, temperature check, face masks, physical distancing, use of hand washing disinfectants. If the client or family members appear ill, we will recommend they seek medical attention/consultation.

  • Client crisis: For our clients on our caseload who are experiencing crisis, we will conduct a telemedicine session or a face to face session, using measures mentioned above to prevent community spread of COVID 19.  If the client or family members appear ill, we will recommend they seek medical attention/consultation. 

New Intakes:  We are accepting new referrals for counseling services to children and youth from schools, providers, community members and Alameda County Behavioral Health Care ACCESS Department.  

Substance Use Disorder (SUD) Intervention and Counseling, when possible, will be conducted via telemedicine (Phone or video sessions). If telemedicine is not suitable for clients or they are in a crisis situation an office appointment may still be scheduled, using physical distancing protocols.  New clients needing a telephone screening appointment can call 510-790-6940 for SUD services  at YFS.

For more information on the COVID-19 preventative measures happening citywide, and other helpful resources, please view the City’s Coronavirus webpage.    

All information provided is subject to change.