Online Permits

Online Pre-Application for Permits
Accela Citizen Access
The City has implemented an online submittal process for all new permit requests using the City's Citizen Access online portal. The online submittal process should be used for all new permit requests including planning permits, building/fire permitssolar permits, and engineering permits. This includes building permits for basic home upgrade projects like water heater replacements, roof replacements, and minor kitchen/bathroom remodels.

Steps to Submit Permit Request

To submit a permit request, applicants need to be a registered Citizen Access user. The steps for registration and online submittal are outlined below.

  • Create a Citizen Access account at For help or questions, please send an email
  • Log in to account.
  • Select “Pre-Application.”
  • Complete the pre-application form.
  • Upload the Permit Application and all required submittal documents.
  • Submit the request and receive confirmation.
To learn more about Citizen Access and how to use it, please view the City's Citizen Access FAQs.

Permit Information and Required Documents

For information about the different permits and the required submittal documents, please visit the following webpages or use the contact information to connect with staff.

Tips to Successfully Submit Permit Request

  • Citizen Access FAQs: View this FAQs document to learn all about Citizen Access and how to use it.
  • Address: Use "Address" search to query City's parcel database to fill out address, parcel, and owner information, which are all required fields. To do this successfully, enter street number and partial street name with the wildcard % (e.g., 39550 Lib%), then select "Search." If only one address is available, it will populate the address, parcel number, and owner. If multiple addresses are available, select the correct address for your project. If the parcel number or owner has recently changed, leave them as is so you can submit the request. Then, inform City permitting staff that these items need to be corrected. Staff can do this in the backend of the system.
  • Applicant: An "Applicant" contact is required to submit. When you select "Contact," select "Select from Account," "Associated Contact," then "Applicant." This will add you, the owner of the Citizen Access account, as the applicant of the request. This will also add this record to your Citizen Access account so you can track its progress as the permit is processed, approved/issued, inspections are completed, and finalized/closed.
  • Documents: The Permit Application is required to be uploaded as a document to the request in order to submit. Select "Add," find the document on your computer, upload it to the record, select which type of record it is, and "Save." The document type called "Permit Application" is required. If it is not added, you will not be able to continue the submittal request.
  • Confirmation: After a successful submission, you will receive an online confirmation followed by an email confirmation.
  • Questions: For questions about Citizen Access, please send City staff an email.

Next Steps

After a permit request is received, it will be converted to a standard permit. The applicant will see this standard permit in their Citizen Access account under “My Records.” City staff will then follow up with the applicant with questions about the request, a list of missing submittal documents, if any, the plan review fee/deposit, and methods of payment. Once payment is received, the request will be processed for review.