Online Pre-Application for Permits

Online Pre-Application for Permits
Accela Citizen Access
The City is now accepting online pre-applications for planning, building, fire, and engineering permits. The pre-application is available on the City's Accela Citizen Access (ACA) online portal.

To submit a pre-application for a new planning, building, fire, or engineering permit, applicants need to be a registered Accela Citizen Access (ACA) user. The steps for registration and submittal of the pre-application are outlined below.

Steps to Submit Pre-Application

  • Create an ACA account at For help or questions, please send an email
  • Log in to ACA account.
  • Select “Pre-Application.”
  • Complete the pre-application form. Attach all required submittal documents.
  • Submit the pre-application.

Permit Information and Required Documents

For information about the different permits and the required submittal documents, please visit the following webpages or use the contact information to connect with staff.

Tips to Successfully Submit Pre-Application

  • Address: Use "Address" search to query City's parcel database to fill out address, parcel, and owner information, which are all required fields. To do this successfully, enter street number and partial street name with the wildcard % (e.g., 39550 Lib%), then select "Search." If only one address is available, it will populate the address, parcel number, and owner. If multiple addresses are available, select the correct address for your project. If the parcel number or owner has recently changed, leave them as is so you can submit the request. Then, inform City permitting staff that these items need to be corrected. Staff can do this in the backend of the system.
  • Applicant: An "Applicant" contact is required to submit. When you select "Contact," select "Select from Account," "Associated Contact," then "Applicant." This will add you, the owner of the Citizen Access account, as the applicant of the request. This will also add this record to your Citizen Access account so you can track its progress as the permit is processed, approved/issued, inspections are completed, and finalized/closed.
  • Documents: The Permit Application is required to be uploaded as a document to the request in order to submit. Select "Add," find the document on your computer, upload it to the record, select which type of record it is, and "Save." The document type called "Permit Application" is required. If it is not added, you will not be able to continue the submittal request.
  • Confirmation: After a successful submission, you will receive an online confirmation followed by an email confirmation.
  • Questions: For questions about Citizen Access, please send City staff an email.

Express Permits and Solar Permits

For express building permits for basic home upgrade projects like water heater replacements, roof replacements, and minor kitchen/bathroom remodels, applicants should submit their building permit application and plans by emailFor solar permitsapplicants should submit their permit application by email.

Next Steps

After a pre-application is received, City staff will follow up with the applicant within one week. Staff will provide information on the required permit fee, a list of any missing submittal materials, and the permit record number. Once the permit fee is paid and all required materials are submitted, staff will route the project for permit review. Once the permit review is complete, staff will contact the applicant to schedule issuance of the permit to allow the project to move forward.