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Posted on: February 22, 2021

FRC Hiring Temporary Customer Service Representatives for Emergency Rental Assistance Program

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The City of Fremont Human Services Department’s Fremont Family Resource Center Division is looking for two highly motivated and enthusiastic individuals to serve as temporary, full-time customer service representatives to support the $7 million Emergency Rental Assistance Program. Those hired will work through December 31, 2021 or until administrative support work is complete.

Provided by the Federal Stimulus Funds and issued by the U.S. Department of Treasury, the Emergency Rental Assistance Program is designed to help low-income families struggling with rental payments due to the financial impacts of COVID-19.

Representatives will provide customer service for applicants such as scheduling appointments, assisting with online applications, reviewing documentation to ensure federal verification requirements are met, and verifying ownership of property by the landlord.

Basic job requirements include:

  • Customer service experience
  • Good communication skills
  • Teamwork and interpersonal skills
  • Familiarity with rental assistance programs
  • Computer skills
  • A high school diploma or equivalent
  • Highly desired: Bilingual communication (oral or written) in Mandarin

To learn more and submit your application, please view our recruitment brochure.

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