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1. Will my CLASS account and login work with the new system?

No, you will need to create a new account.

2. Will I have access to my CLASS account after Fall (December 2020)?

No. For receipts, class schedules, questions, please contact the Registration Desk at (510) 494-4300 or email RegeRec@fremont.gov

3. What will happen to the information in the old system (CLASS account)?

The information will only be accessible by staff. If you need assistance, please call (510) 494-4300 or email regerec@fremont.gov

4. How do I create a new account?

Step 1: Go to the New Registration Website

Step 2: Click on "Create an Account"

Step 3: Complete Your Information. Your email address will be your username.

Step 4: Check your email to verify your account

Step 5: Add your family members

Step 6: Browse and register for activities starting November 2, 2020

5. Why is there a new system?

The old system is about 20 years old and will no longer be supported. The new system (ActiveNet) is a cloud based platform. New features include: enhanced search functions, google maps integration, instructor information, calendar sync, and more.

The City's Age Well Centers began using a new system to allow customers to perform transactions online such as buying a membership, purchasing a meal, registering with the center, and signing up for a class more easily. The new system also allows the center to go paperless, which is more environmentally friendly and track all transactions more uniformly and securely.

6. Who to contact with questions on either account?

Please contact our Registration Team at (510) 494-4300 or email. Or, if the questions are related to the Age Well Centers please call 510-790-6600 or email.

7. How do I change the date of birth for a family member?

This information cannot be changed online. Please contact the registration team at (510) 494-4300 or email RegeRec@fremont.gov for assistance.

8. Is an online account required to register for activities?

Yes. However; you may register by submitting a registration form via email to RegeRec@fremont.gov or mail to the City of Fremont Recreation Services 3300 Capitol Avenue Building B Fremont, CA 94538.