It’s likely that the Code Enforcement division has already started investigating your complaint. Part of an investigation involves researching property ownership, title, occupants, past or current permits, prior Code Enforcement actions, etc. The investigation may also involve working closely with other departments and/or agencies. A significant portion of Code Enforcement investigations are performed “behind the scenes” by exchanging correspondence with the violator, sending legal notices, etc. When the violator fails or refuses to correct the violation, Code Enforcement initiates a formal legal process to compel compliance, which may extend the amount of time to resolve the violation. Our policy is that once an investigation is open, we do not provide any information on the actions taken by the City while that case is active.